{"id":37893,"date":"2019-04-11T17:07:00","date_gmt":"2019-04-11T15:07:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/?p=37893"},"modified":"2025-09-18T14:31:03","modified_gmt":"2025-09-18T12:31:03","slug":"observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva\/","title":{"rendered":"Observatoire de l&rsquo;image des banques &#8211; Enqu\u00eate 2018 FBF et BVA"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>La F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF) publie \u00ab L\u2019observatoire de l\u2019image des banques 2018 \u00bb r\u00e9alis\u00e9 courant d\u00e9cembre 2018, avec BVA (Observatoire de l\u2019image des banques 2018 : interviews en face \u00e0 face r\u00e9alis\u00e9es du 3 au 17 d\u00e9cembre 2018. Echantillon national repr\u00e9sentatif de 892 Fran\u00e7ais \u00e2g\u00e9s de 15 ans et plus). Avec 82% de bonnes opinions, l\u2019image que les Fran\u00e7ais ont de leur banque est \u00e0 son niveau le plus \u00e9lev\u00e9 depuis plus de 10 ans. Par ailleurs l\u2019image globale qu\u2019ils ont des banques reste stable, avec 66% de bonnes opinions.<\/strong><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Observatoire de l&#039;image des banques &#8211; Enqu\u00eate 2018 FBF et BVA<\/p><p class=\"postAttachment__fileSize\">1,1 Mo<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Observatoire de l\\u0027image des banques - Enqu\u00eate 2018 FBF et BVA&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Observatoire de l&#039;image des banques - Enqu\u00eate 2018 FBF et BVA\" href=\"https:\/\/fbf.fr\/uploads\/2025\/09\/20190410_FBF-BVA-Etude-2018.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Observatoire de l&#039;image des banques &#8211; Enqu\u00eate 2018 FBF et BVA<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>La F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF) publie \u00ab L\u2019observatoire de l\u2019image des banques 2018 \u00bb r\u00e9alis\u00e9 courant d\u00e9cembre 2018, avec BVA (Observatoire de l\u2019image des banques 2018 : interviews en face \u00e0 face r\u00e9alis\u00e9es du 3 au 17 d\u00e9cembre 2018. Echantillon national repr\u00e9sentatif de 892 Fran\u00e7ais \u00e2g\u00e9s de 15 ans et plus). Avec 82% de bonnes [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":37897,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":1295,"viewed_at":"1778494607"},"categories":[1585,3320,3390,3348,3321,1582,1603],"tags":[3272,3273],"class_list":["post-37893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-rubrique-etudes-et-chiffres-cles","category-image-et-pratique-bancaire","category-industrie-bancaire-francaise","category-mots-cles","category-rubrique-newsroom","category-la-banque-des-particuliers","tag-industrie-bancaire-francaise","tag-particuliers"],"yoast_head":"<title>Observatoire de l&#039;image des banques - Enqu\u00eate 2018 FBF et BVA - Etudes et chiffres cl\u00e9s - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"description\" content=\"La FBF publie \u00ab L\u2019observatoire de l\u2019image des banques 2018 \u00bb r\u00e9alis\u00e9 courant d\u00e9cembre 2018, avec BVA.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Observatoire de l&#039;image des banques - Enqu\u00eate 2018 FBF et BVA - Etudes et chiffres cl\u00e9s - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"La FBF publie \u00ab L\u2019observatoire de l\u2019image des banques 2018 \u00bb r\u00e9alis\u00e9 courant d\u00e9cembre 2018, avec BVA.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fbf.fr\/fr\/observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva\/\" \/>\n<meta property=\"og:site_name\" content=\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\" \/>\n<meta property=\"article:published_time\" content=\"2019-04-11T15:07:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-09-18T12:31:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fbf.fr\/uploads\/2025\/09\/Illustration-web-site-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"jrho\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"jrho\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/observatoire-de-limage-des-banques-enquete-2018-fbf-et-bva\\\/\"},\"author\":{\"name\":\"jrho\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/person\\\/5d3a07ec198e2518a63fbe4b95ef4884\"},\"headline\":\"Observatoire de l&rsquo;image des banques &#8211; 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