{"id":32493,"date":"2022-10-12T15:25:06","date_gmt":"2022-10-12T13:25:06","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/?p=32493"},"modified":"2022-10-13T09:55:46","modified_gmt":"2022-10-13T07:55:46","slug":"reaction-de-la-fbf-au-rapport-annuel-de-lotb","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/reaction-de-la-fbf-au-rapport-annuel-de-lotb\/","title":{"rendered":"R\u00e9action de la FBF au rapport annuel de l\u2019OTB"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>L\u2019Observatoire des Tarifs Bancaires (OTB) a publi\u00e9 ce jour son <a href=\"https:\/\/www.ccsfin.fr\/rapport-annuel-de-lobservatoire-des-tarifs-bancaires-2022\" target=\"_blank\" rel=\"noreferrer noopener\">rapport annuel<\/a>, qui montre, pour les tarifs publi\u00e9s d\u00e9but 2022, une tr\u00e8s grande stabilit\u00e9 par rapport \u00e0 2021. Huit tarifs sont stables, et l\u2019un est en baisse&nbsp;: l\u2019abonnement aux services de banque \u00e0 distance, soulignant ainsi que les banques fran\u00e7aises peuvent concilier digitalisation, proximit\u00e9 et satisfaction clients.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le rapport de l\u2019OTB confirme les tendances d\u00e9j\u00e0 pr\u00e9sent\u00e9es en d\u00e9but d\u2019ann\u00e9e, que les tarifs bancaires 2022, sont dans leur ensemble, stables. Celui de l\u2019abonnement aux services de banque \u00e0 distance est en baisse.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les clients des banques peuvent, \u00e0 un prix mod\u00e9r\u00e9, acc\u00e9der \u00e0 un service de proximit\u00e9, souvent physique par le biais des agences, et aussi digital pour ex\u00e9cuter les op\u00e9rations les plus simples en autonomie, \u00e0 tout moment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le rapport de l\u2019OTB met par ailleurs en avant la pertinence des offres de services group\u00e9es (OSG), qui permettent aux clients de choisir l\u2019offre correspondant le mieux \u00e0 leurs besoins et leurs \u00e9volutions car elles sont adaptables et personnalisables, et les clients peuvent par ailleurs en sortir \u00e0 tout moment, contrairement aux offres group\u00e9es d\u2019autres secteurs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Concernant certains tarifs, on peut noter les \u00e9l\u00e9ments suivants&nbsp;:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>frais de tenue de compte: la hausse de tarif de 0,07\u20ac par mois, correspond \u00e0 un service du quotidien qui est souvent int\u00e9gr\u00e9 dans le prix des offres group\u00e9es de services, propos\u00e9es par les diff\u00e9rents \u00e9tablissements bancaires.<\/li><li>virements en agence (+0,2\u20ac) : ces op\u00e9rations sont d\u00e9sormais tr\u00e8s peu fr\u00e9quentes, les clients privil\u00e9giant les solutions digitales.<\/li><li>tarif de cotisation \u00e9quivalent entre les cartes de paiement \u00e0 d\u00e9bit imm\u00e9diat et diff\u00e9r\u00e9&nbsp;: ceci conduira \u00e0 faire de l\u2019usage attendu le principal crit\u00e8re de choix des clients, avant le prix.&nbsp;&nbsp;&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour Maya Atig, directrice g\u00e9n\u00e9rale de la FBF&nbsp;: \u00ab&nbsp;Ce rapport montre que les offres et services bancaires se sont consid\u00e9rablement enrichis ces derni\u00e8res ann\u00e9es, notamment gr\u00e2ce \u00e0 l\u2019innovation, dans un contexte de s\u00e9curit\u00e9 qui n\u2019a jamais faibli. L\u2019engagement des banques en faveur du pouvoir d\u2019achat des Fran\u00e7ais est continu, et se confirme au fil des ans. Dans leur ensemble, les tarifs bancaires repr\u00e9sentent 0,45% du budget des m\u00e9nages, avec des \u00e9volutions qui restent, dans le temps, nettement inf\u00e9rieures \u00e0 l\u2019inflation g\u00e9n\u00e9rale et surtout celle des autres services utilis\u00e9s par les m\u00e9nages. \u00bb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>L\u2019Observatoire des Tarifs Bancaires (OTB) a publi\u00e9 ce jour son rapport annuel, qui montre, pour les tarifs publi\u00e9s d\u00e9but 2022, une tr\u00e8s grande stabilit\u00e9 par rapport \u00e0 2021. Huit tarifs sont stables, et l\u2019un est en baisse&nbsp;: l\u2019abonnement aux services de banque \u00e0 distance, soulignant ainsi que les banques fran\u00e7aises peuvent concilier digitalisation, proximit\u00e9 et [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":32496,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":4490,"viewed_at":"1778494643"},"categories":[1585,3348,3321,1582],"tags":[3272],"class_list":["post-32493","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-industrie-bancaire-francaise","category-mots-cles","category-rubrique-newsroom","tag-industrie-bancaire-francaise"],"yoast_head":"<title>R\u00e9action de la FBF au rapport annuel de l\u2019OTB<\/title>\n<meta name=\"description\" content=\"L\u2019Observatoire des Tarifs Bancaires (OTB) a publi\u00e9 son rapport annuel, qui montre, 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