{"id":14841,"date":"2015-03-23T00:00:00","date_gmt":"2015-03-23T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2015\/03\/23\/mediation-bancaire-bilan-2013\/"},"modified":"2022-06-14T15:30:47","modified_gmt":"2022-06-14T13:30:47","slug":"mediation-bancaire-bilan-2013","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/","title":{"rendered":"M\u00e9diation bancaire : bilan 2013"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l&rsquo;ann\u00e9e 2013.  <\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ce rapport constate la progression du volume d&rsquo;activit\u00e9 avec pr\u00e8s de 36 000 courriers re\u00e7us et une am\u00e9lioration de la qualit\u00e9 du dispositif avec une r\u00e9activit\u00e9 accrue dans les r\u00e9ponses \u00e0 l&rsquo;ensemble des demandes. <br>Il note par ailleurs que des progr\u00e8s restent \u00e0 r\u00e9aliser sur l&rsquo;accessibilit\u00e9 et la transparence de la proc\u00e9dure. <br><br><strong>Le rapport d&rsquo;activit\u00e9 est consultable sur <a href=\"https:\/\/lemediateur.fbf.fr\/Rapports+Annuels\" target=\"_blank\" rel=\"noreferrer noopener\">le site du m\u00e9diateur<\/a>.<br><\/strong><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l&rsquo;ann\u00e9e 2013.<br \/>\n<br \/>Ce rapport constate la progression du volume d&rsquo;activit\u00e9 avec pr\u00e8s de 36 000 courriers re\u00e7us et une am\u00e9lioration de la qualit\u00e9 du dispositif avec une r\u00e9activit\u00e9 accrue dans les r\u00e9ponses \u00e0 l&rsquo;ensemble des demandes.<br \/>\n<br \/>Il note par ailleurs que des progr\u00e8s restent \u00e0 r\u00e9aliser sur l&rsquo;accessibilit\u00e9 et la transparence de la proc\u00e9dure.<br \/><\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":6159,"viewed_at":"1778457884"},"categories":[1585,1720,3321,1582],"tags":[3293],"class_list":["post-14841","post","type-post","status-publish","format-standard","hentry","category-actualites","category-mediation-mots-cles","category-mots-cles","category-rubrique-newsroom","tag-mediation"],"yoast_head":"<title>M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"description\" content=\"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l&#039;ann\u00e9e 2013.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l&#039;ann\u00e9e 2013.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/\" \/>\n<meta property=\"og:site_name\" content=\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\" \/>\n<meta property=\"article:published_time\" content=\"2015-03-23T00:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-06-14T13:30:47+00:00\" \/>\n<meta name=\"author\" content=\"abrienne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"abrienne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/\"},\"author\":{\"name\":\"abrienne\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/person\\\/7a0eaa7cb55394ac1162659cb9e30fe8\"},\"headline\":\"M\u00e9diation bancaire : bilan 2013\",\"datePublished\":\"2015-03-23T00:00:00+00:00\",\"dateModified\":\"2022-06-14T13:30:47+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/\"},\"wordCount\":108,\"publisher\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#organization\"},\"keywords\":[\"M\u00e9diation\"],\"articleSection\":[\"Actualit\u00e9s\",\"M\u00e9diation\",\"Mots-cl\u00e9s\",\"Newsroom\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/\",\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/\",\"name\":\"M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#website\"},\"datePublished\":\"2015-03-23T00:00:00+00:00\",\"dateModified\":\"2022-06-14T13:30:47+00:00\",\"description\":\"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l'ann\u00e9e 2013.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/mediation-bancaire-bilan-2013\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"M\u00e9diation bancaire : bilan 2013\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/\",\"name\":\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\",\"description\":\"La F\u00e9d\u00e9ration bancaire fran\u00e7aise, l&#039;organisme professionnel qui repr\u00e9sente toutes les banques install\u00e9es en France.\",\"publisher\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#organization\",\"name\":\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\",\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/fbf.fr\\\/uploads\\\/2026\\\/06\\\/cropped-FBF_150-90-2-3.png\",\"contentUrl\":\"https:\\\/\\\/fbf.fr\\\/uploads\\\/2026\\\/06\\\/cropped-FBF_150-90-2-3.png\",\"width\":150,\"height\":90,\"caption\":\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\"},\"image\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/person\\\/7a0eaa7cb55394ac1162659cb9e30fe8\",\"name\":\"abrienne\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g\",\"caption\":\"abrienne\"}}]}<\/script>","yoast_head_json":{"title":"M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)","description":"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l'ann\u00e9e 2013.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/","og_locale":"fr_FR","og_type":"article","og_title":"M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)","og_description":"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l'ann\u00e9e 2013.","og_url":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/","og_site_name":"F\u00e9d\u00e9ration bancaire fran\u00e7aise","article_published_time":"2015-03-23T00:00:00+00:00","article_modified_time":"2022-06-14T13:30:47+00:00","author":"abrienne","twitter_card":"summary_large_image","twitter_misc":{"Written by":"abrienne","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/#article","isPartOf":{"@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/"},"author":{"name":"abrienne","@id":"https:\/\/fbf.fr\/fr\/#\/schema\/person\/7a0eaa7cb55394ac1162659cb9e30fe8"},"headline":"M\u00e9diation bancaire : bilan 2013","datePublished":"2015-03-23T00:00:00+00:00","dateModified":"2022-06-14T13:30:47+00:00","mainEntityOfPage":{"@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/"},"wordCount":108,"publisher":{"@id":"https:\/\/fbf.fr\/fr\/#organization"},"keywords":["M\u00e9diation"],"articleSection":["Actualit\u00e9s","M\u00e9diation","Mots-cl\u00e9s","Newsroom"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/","url":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/","name":"M\u00e9diation bancaire : bilan 2013 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)","isPartOf":{"@id":"https:\/\/fbf.fr\/fr\/#website"},"datePublished":"2015-03-23T00:00:00+00:00","dateModified":"2022-06-14T13:30:47+00:00","description":"Le bilan de la m\u00e9diation bancaire fait le point sur cette proc\u00e9dure amiable de r\u00e8glement des litiges, \u00e0 la lumi\u00e8re des saisines effectu\u00e9es au cours de l'ann\u00e9e 2013.","breadcrumb":{"@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/fbf.fr\/fr\/mediation-bancaire-bilan-2013\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/fbf.fr\/fr\/"},{"@type":"ListItem","position":2,"name":"M\u00e9diation bancaire : bilan 2013"}]},{"@type":"WebSite","@id":"https:\/\/fbf.fr\/fr\/#website","url":"https:\/\/fbf.fr\/fr\/","name":"F\u00e9d\u00e9ration bancaire fran\u00e7aise","description":"La F\u00e9d\u00e9ration bancaire fran\u00e7aise, l&#039;organisme professionnel qui repr\u00e9sente toutes les banques install\u00e9es en France.","publisher":{"@id":"https:\/\/fbf.fr\/fr\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/fbf.fr\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/fbf.fr\/fr\/#organization","name":"F\u00e9d\u00e9ration bancaire fran\u00e7aise","url":"https:\/\/fbf.fr\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/fbf.fr\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/fbf.fr\/uploads\/2026\/06\/cropped-FBF_150-90-2-3.png","contentUrl":"https:\/\/fbf.fr\/uploads\/2026\/06\/cropped-FBF_150-90-2-3.png","width":150,"height":90,"caption":"F\u00e9d\u00e9ration bancaire fran\u00e7aise"},"image":{"@id":"https:\/\/fbf.fr\/fr\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/fbf.fr\/fr\/#\/schema\/person\/7a0eaa7cb55394ac1162659cb9e30fe8","name":"abrienne","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/a7cff2b3bc9bb0a0494d4272a51f2ec66e062da08c5686e5fb1a471b73baadc9?s=96&d=mm&r=g","caption":"abrienne"}}]}},"_links":{"self":[{"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/posts\/14841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/users\/36"}],"replies":[{"embeddable":true,"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/comments?post=14841"}],"version-history":[{"count":0,"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/posts\/14841\/revisions"}],"wp:attachment":[{"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/media?parent=14841"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/categories?post=14841"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/fbf.fr\/fr\/wp-json\/wp\/v2\/tags?post=14841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}