{"id":11554,"date":"2007-03-22T00:00:00","date_gmt":"2007-03-22T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2007\/03\/22\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2006\/"},"modified":"2022-01-11T18:16:59","modified_gmt":"2022-01-11T16:16:59","slug":"le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2006","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2006\/","title":{"rendered":"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2006"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Pour la 4\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au pr\u00e9sident du Comit\u00e9 Consultatif du Secteur Financier (CCSF). Il porte sur les 119 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><br><b>Source m\u00e9diateur<\/b> <br> <br>Le rapport indique que les grandes tendances constat\u00e9es en 2006 sont dans la ligne des ann\u00e9es pr\u00e9c\u00e9dentes et sont globalement satisfaisantes.  <br> <br>Sur 938 courriers re\u00e7us (contre 862 en 2005), 351 ont \u00e9t\u00e9 \u00e9cart\u00e9s comme n&rsquo;\u00e9tant pas du ressort du m\u00e9diateur aupr\u00e8s de la FBF. Sur les 587 autres courriers, 194 ont trouv\u00e9 une solution satisfaisante pour le demandeur. 14 m\u00e9diations sont intervenues dont une seule a fait l&rsquo;objet d&rsquo;un refus par la banque.  <br> <br>Le plus grand nombre de litiges a port\u00e9 sur le fonctionnement du compte, la tarification et les moyens de paiement. 35 % des dossiers portaient sur des litiges de plus de 500 euros, 37 % ne comportant aucun aspect financier.  <br> <br>Le m\u00e9diateur rappelle &#8211; comme l&rsquo;a d\u00e9j\u00e0 fait le Comit\u00e9 de la m\u00e9diation bancaire &#8211; la n\u00e9cessit\u00e9 pour les banques d&rsquo;informer mieux et davantage sur la m\u00e9diation qui constitue un \u00e9l\u00e9ment essentiel de la relation banque-client. Il renouvelle sa suggestion d&rsquo;\u00e9tendre le champ de comp\u00e9tence du m\u00e9diateur aupr\u00e8s de la FBF au fonctionnement des cr\u00e9dits. <br> <br><i>* La FBF met depuis d\u00e9cembre 2002 un service de m\u00e9diation \u00e0 la disposition des banques qui ne souhaitent pas se doter d&rsquo;un m\u00e9diateur attitr\u00e9. En r\u00e8gle g\u00e9n\u00e9rale, tous les grands r\u00e9seaux ont leurs propres m\u00e9diateurs. Les m\u00e9diateurs sont choisis en fonction de leur comp\u00e9tence et de leur impartialit\u00e9. Ils sont tenus \u00e0 la confidentialit\u00e9 et au respect du secret professionnel.<\/i> <br><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Rapport d&#039;activit\u00e9 M\u00e9diation 2006<\/p><p class=\"postAttachment__fileSize\">87,0 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Rapport d\\u0027activit\u00e9 M\u00e9diation 2006&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Rapport d&#039;activit\u00e9 M\u00e9diation 2006\" href=\"https:\/\/fbf.fr\/uploads\/2022\/01\/Rapport-activite-mediation-2006.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Rapport d&#039;activit\u00e9 M\u00e9diation 2006<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Annexes &#8211; Rapport d&#039;activit\u00e9 M\u00e9diation 2006<\/p><p class=\"postAttachment__fileSize\">553,6 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Annexes - Rapport d\\u0027activit\u00e9 M\u00e9diation 2006&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Annexes - Rapport d&#039;activit\u00e9 M\u00e9diation 2006\" href=\"https:\/\/fbf.fr\/uploads\/2022\/01\/Annexes-rapport-activite-mediation-2006.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Annexes &#8211; Rapport d&#039;activit\u00e9 M\u00e9diation 2006<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Pour la 4\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au pr\u00e9sident du Comit\u00e9 Consultatif du Secteur Financier (CCSF). Il porte sur les 119 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":671,"viewed_at":"1778436909"},"categories":[1720,3321,1603],"tags":[3293],"class_list":["post-11554","post","type-post","status-publish","format-standard","hentry","category-mediation-mots-cles","category-mots-cles","category-la-banque-des-particuliers","tag-mediation"],"yoast_head":"<title>Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2006<\/title>\n<meta name=\"description\" content=\"Pour la 4\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et 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