{"id":11520,"date":"2008-04-07T00:00:00","date_gmt":"2008-04-07T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2008\/04\/07\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2007\/"},"modified":"2021-11-09T11:55:06","modified_gmt":"2021-11-09T09:55:06","slug":"le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2007","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2007\/","title":{"rendered":"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2007"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Pour la 5\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 118 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><br><b>Source m\u00e9diateur<\/b> <br> <br>Le rapport indique que les grandes tendances constat\u00e9es en 2007 sont dans la ligne des ann\u00e9es pr\u00e9c\u00e9dentes et sont globalement satisfaisantes.  <br> <br>Sur 1076 courriers re\u00e7us (contre 938 en 2006), 364 ont \u00e9t\u00e9 \u00e9cart\u00e9s comme n&rsquo;\u00e9tant pas du ressort du m\u00e9diateur aupr\u00e8s de la FBF. Sur les 712 autres courriers, 214 ont trouv\u00e9 une solution satisfaisante pour le demandeur. 14 m\u00e9diations sont intervenues dont 3 ont fait l&rsquo;objet d&rsquo;un refus par la banque.  <br> <br>Le plus grand nombre de litiges a port\u00e9 sur le fonctionnement du compte, la tarification et les moyens de paiement. 42% des dossiers portaient sur des litiges de plus de 500 euros, 33% ne comportant aucun aspect financier.  <br> <br>Le m\u00e9diateur souligne que l&rsquo;ann\u00e9e 2007 termine le cycle de fonctionnement de la m\u00e9diation dans le cadre du dispositif restreint mis en place en 2002. Il se f\u00e9licite de ce que la loi du 3 janvier 2008 \u00e9tende le champ de la m\u00e9diation l\u00e9gale aux op\u00e9rations de cr\u00e9dit, d&rsquo;\u00e9pargne et d&rsquo;instruments financiers.  <br><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">rapport_activite_mediation_2007<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;rapport_activite_mediation_2007&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"rapport_activite_mediation_2007\" href=\"https:\/\/fbf.fr\/uploads\/2020\/03\/Rapport_activite_mediation_2007.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger rapport_activite_mediation_2007<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">annexes_rapport_activite_mediation_2007<\/p><p class=\"postAttachment__fileSize\">221,0 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;annexes_rapport_activite_mediation_2007&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"annexes_rapport_activite_mediation_2007\" href=\"https:\/\/fbf.fr\/uploads\/2020\/12\/Annexes_rapport_activite_mediation_2007.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger annexes_rapport_activite_mediation_2007<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Pour la 5\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 118 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":475,"viewed_at":"1778436911"},"categories":[1720,1603],"tags":[3293],"class_list":["post-11520","post","type-post","status-publish","format-standard","hentry","category-mediation-mots-cles","category-la-banque-des-particuliers","tag-mediation"],"yoast_head":"<title>Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2007 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2007\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2007 - M\u00e9diation - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Pour la 5\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). 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