{"id":11483,"date":"2009-05-12T00:00:00","date_gmt":"2009-05-12T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2009\/05\/12\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2008\/"},"modified":"2021-05-18T16:54:06","modified_gmt":"2021-05-18T14:54:06","slug":"le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2008","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2008\/","title":{"rendered":"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2008"},"content":{"rendered":"<p><strong>Pour la 6\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d&rsquo;activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 122 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/strong><\/p>\r\n\r\n<p class=\"wp-block-paragraph\"><br\/><b>Source m\u00e9diateur<\/b>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Le rapport indique que les tendances globales constat\u00e9es en 2008 sont dans la ligne des ann\u00e9es pr\u00e9c\u00e9dentes.\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Sur 992 courriers re\u00e7us (contre 1076 en 2007), 365 ont \u00e9t\u00e9 \u00e9cart\u00e9s comme n&rsquo;\u00e9tant pas du ressort du m\u00e9diateur aupr\u00e8s de la FBF. Sur les 627 autres courriers, 257 ont trouv\u00e9 une solution satisfaisante pour le demandeur. 22 m\u00e9diations sont intervenues dont 1 a fait l&rsquo;objet d&rsquo;un refus par la banque.\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Les principaux litiges ont en 2008 essentiellement port\u00e9 sur le fonctionnement du compte, les op\u00e9rations de cr\u00e9dit et d&rsquo;\u00e9pargne et les placements financiers. Il s&rsquo;agit l\u00e0 d&rsquo;une inflexion notable par rapport aux ann\u00e9es pr\u00e9c\u00e9dentes, qui traduit \u00e0 la fois l&rsquo;\u00e9largissement du champ l\u00e9gal de la m\u00e9diation<sup>1<\/sup> et l&rsquo;impact de la crise \u00e9conomique et financi\u00e8re. 54% des dossiers portaient sur des litiges de plus de 500 euros, 22% ne comportant aucun aspect financier.\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/><i>* La FBF met depuis d\u00e9cembre 2002 un service de m\u00e9diation \u00e0 la disposition des banques qui ne souhaitent pas se doter d&rsquo;un m\u00e9diateur attitr\u00e9. En r\u00e8gle g\u00e9n\u00e9rale, tous les grands r\u00e9seaux ont leurs propres m\u00e9diateurs. Les m\u00e9diateurs sont choisis en fonction de leur comp\u00e9tence et de leur impartialit\u00e9. Ils sont tenus \u00e0 la confidentialit\u00e9 et au respect du secret professionnel.<\/i>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/><i><sup>1<\/sup>La Loi du 3 janvier 2008 pour le d\u00e9veloppement de la concurrence au service des consommateurs \u00e9largit le champ de la m\u00e9diation, au-del\u00e0 du fonctionnement du compte et des ventes li\u00e9es, pour inclure d\u00e9sormais le cr\u00e9dit (\u00e0 l&rsquo;exception des d\u00e9cisions d&rsquo;octroi), l&rsquo;\u00e9pargne et les produits financiers. <\/i>\n<br\/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">rapport_activite_mediation_2008<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;rapport_activite_mediation_2008&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"rapport_activite_mediation_2008\" href=\"https:\/\/fbf.fr\/uploads\/2020\/03\/Rapport_activite_mediation_2008.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger rapport_activite_mediation_2008<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\r\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">annexes_rapport_activite_mediation_2008<\/p><p class=\"postAttachment__fileSize\">3,0 Mo<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;annexes_rapport_activite_mediation_2008&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"annexes_rapport_activite_mediation_2008\" href=\"https:\/\/fbf.fr\/uploads\/2020\/12\/Annexes_rapport_activite_mediation_2008.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger annexes_rapport_activite_mediation_2008<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Pour la 6\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d&rsquo;activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 122 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":274,"viewed_at":"1777918623"},"categories":[1720,1603],"tags":[],"class_list":["post-11483","post","type-post","status-publish","format-standard","hentry","category-mediation-mots-cles","category-la-banque-des-particuliers"],"yoast_head":"<title>Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2008 - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2008\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d\u2019activit\u00e9 pour 2008 - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Pour la 6\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d&#039;activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). 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