{"id":11417,"date":"2010-05-05T00:00:00","date_gmt":"2010-05-05T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2010\/05\/05\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2009\/"},"modified":"2021-05-18T16:54:06","modified_gmt":"2021-05-18T14:54:06","slug":"le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2009","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2009\/","title":{"rendered":"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d&rsquo;activit\u00e9 pour 2009"},"content":{"rendered":"<p><strong>Pour la 7\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 125 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/strong><\/p>\r\n\r\n<p class=\"wp-block-paragraph\"><br\/><b>Source m\u00e9diateur<\/b>\n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Le rapport pour 2009 marque une nette inflexion par rapport aux ann\u00e9es pr\u00e9c\u00e9dentes avec un accroissement de pr\u00e8s de 38% du recours \u00e0 la m\u00e9diation. \n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Cette \u00e9volution tient pour l&rsquo;essentiel \u00e0 l&rsquo;extension importante en 2008 du champ de comp\u00e9tence de la m\u00e9diation bancaire \u00e0 quoi s&rsquo;ajoute l&rsquo;impact de la crise \u00e9conomique et financi\u00e8re. \n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Sur 1366 courriers re\u00e7us (contre 992 en 2008), 493 ont \u00e9t\u00e9 \u00e9cart\u00e9s comme n&rsquo;\u00e9tant pas du ressort du m\u00e9diateur aupr\u00e8s de la FBF. Sur les 651 dossiers concernant un litige av\u00e9r\u00e9, 398 ont trouv\u00e9, \u00e0 travers la m\u00e9diation, une solution satisfaisante pour le demandeur. Par ailleurs, 19 m\u00e9diations formelles sont intervenues dont 1 a fait l&rsquo;objet d&rsquo;un refus par la banque. \n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>Les principaux litiges ont en 2009 port\u00e9 pour l&rsquo;essentiel sur les op\u00e9rations de cr\u00e9dit (en augmentation de 94%), le fonctionnement du compte et les op\u00e9rations d&rsquo;\u00e9pargne et de placement. Pr\u00e8s de 60 % comportaient un aspect financier significatif (sup\u00e9rieur \u00e0 500 euros). \n<br\/>\n<br\/>\n<br\/>\n<br\/>\n<br\/>La FBF met depuis d\u00e9cembre 2002 un service de m\u00e9diation \u00e0 la disposition des banques qui ne souhaite pas se doter d&rsquo;un m\u00e9diateur attitr\u00e9. Les m\u00e9diateurs sont choisis en fonction de leur comp\u00e9tence et de leur impartialit\u00e9. Ils sont tenus \u00e0 la confidentialit\u00e9 et au respect du secret professionnel. \n<br\/><\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">rapport_activite_mediation_2009<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;rapport_activite_mediation_2009&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"rapport_activite_mediation_2009\" href=\"https:\/\/fbf.fr\/uploads\/2020\/03\/Rapport_activite_mediation_2009.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger rapport_activite_mediation_2009<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\r\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">annexes_rapport_activite_mediation_2009<\/p><p class=\"postAttachment__fileSize\">277,0 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;annexes_rapport_activite_mediation_2009&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"annexes_rapport_activite_mediation_2009\" href=\"https:\/\/fbf.fr\/uploads\/2020\/12\/Annexes_rapport_activite_mediation_2009.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger annexes_rapport_activite_mediation_2009<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>Pour la 7\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). Il porte sur les 125 \u00e9tablissements adh\u00e9rents \u00e0 ce service (liste consultable sur www.fbf.fr).<\/p>\n","protected":false},"author":36,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":252,"viewed_at":"1777102526"},"categories":[1720,1603],"tags":[],"class_list":["post-11417","post","type-post","status-publish","format-standard","hentry","category-mediation-mots-cles","category-la-banque-des-particuliers"],"yoast_head":"<title>Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d&#039;activit\u00e9 pour 2009 - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/le-mediateur-aupres-de-la-fbf-publie-son-rapport-dactivite-pour-2009\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Le m\u00e9diateur aupr\u00e8s de la FBF publie son rapport d&#039;activit\u00e9 pour 2009 - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Pour la 7\u00e8me ann\u00e9e cons\u00e9cutive, Beno\u00eet Jolivet, m\u00e9diateur aupr\u00e8s de la FBF, a remis son compte rendu d\u2019activit\u00e9 au Gouverneur de la Banque de France, Pr\u00e9sident du Comit\u00e9 de la m\u00e9diation bancaire, et au Pr\u00e9sident du Comit\u00e9 Consultatif du secteur Financier (CCSF). 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