{"id":10754,"date":"2025-07-08T00:00:00","date_gmt":"2025-07-07T22:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2016\/02\/03\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\/"},"modified":"2025-07-08T11:14:05","modified_gmt":"2025-07-08T09:14:05","slug":"convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\/","title":{"rendered":"Convention AERAS &#8211; Une affichette d&rsquo;information AERAS dans les agences bancaires"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Le serveur vocal interactif AERAS (SVI FBF \u2013 France Assureurs) \u00e9tant depuis des ann\u00e9es de moins en moins utilis\u00e9, en raison de l\u2019\u00e9volution des usages des particuliers, la FBF et France Assureurs ont d\u00e9cid\u00e9 de le supprimer \u00e0 compter du 1<sup>er<\/sup>&nbsp;janvier 2026. Concernant l\u2019engagement de pr\u00e9senter une affiche AERAS en agence bancaire, il est donc n\u00e9cessaire de proc\u00e9der \u00e0 une mise \u00e0 jour des affiches qui \u00e9voquait ce serveur vocal interactif.<\/strong><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Norme professionnelle FBF &#8211; Une affichette d\u2019information AERAS dans les agences bancaires<\/p><p class=\"postAttachment__fileSize\">549,1 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Norme professionnelle FBF - Une affichette d\u2019information AERAS dans les agences bancaires&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Norme professionnelle FBF - Une affichette d\u2019information AERAS dans les agences bancaires\" href=\"https:\/\/fbf.fr\/uploads\/2025\/07\/Norme-professionnelle-affichette-info-AERAS-juillet2025.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Norme professionnelle FBF &#8211; Une affichette d\u2019information AERAS dans les agences bancaires<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Afin de renforcer l\u2019information sur le dispositif AERAS (s&rsquo;assurer et Emprunter avec un Risque Aggrav\u00e9 de Sant\u00e9), les agences bancaires sont \u00e9quip\u00e9es depuis juillet 2009, d\u2019une affichette d\u00e9di\u00e9e. L&rsquo;affichette AERAS, commune \u00e0 l\u2019ensemble de la profession, indique notamment le num\u00e9ro de t\u00e9l\u00e9phone du Sp\u00e9cialiste AERAS de sa banque (dit \u00ab\u00a0r\u00e9f\u00e9rent AERAS\u00a0\u00bb) et du serveur vocal d&rsquo;information sur AERAS mis \u00e0 la disposition de la client\u00e8le par la FBF et l&rsquo;Association Fran\u00e7aise de l&rsquo;Assurance (AFA).<\/p>\n","protected":false},"author":36,"featured_media":37319,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":12942,"viewed_at":"1778493628"},"categories":[3350,3348,1586,1676,1603],"tags":[3276,3272,3273],"class_list":["post-10754","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-credits","category-industrie-bancaire-francaise","category-la-federation-bancaire-francaise","category-normes-professionnelles","category-la-banque-des-particuliers","tag-credits","tag-industrie-bancaire-francaise","tag-particuliers"],"yoast_head":"<title>Convention AERAS - Une affichette d&#039;information AERAS dans les agences bancaires<\/title>\n<meta name=\"description\" content=\"Afin de renforcer l\u2019information sur le dispositif AERAS, les agences bancaires sont \u00e9quip\u00e9es depuis juillet 2009, d\u2019une affichette d\u00e9di\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Convention AERAS - Une affichette d&#039;information AERAS dans les agences bancaires\" \/>\n<meta property=\"og:description\" content=\"Afin de renforcer l\u2019information sur le dispositif AERAS, les agences bancaires sont \u00e9quip\u00e9es depuis juillet 2009, d\u2019une affichette d\u00e9di\u00e9e.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/fbf.fr\/fr\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\/\" \/>\n<meta property=\"og:site_name\" content=\"F\u00e9d\u00e9ration bancaire fran\u00e7aise\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-07T22:00:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-08T09:14:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/fbf.fr\/uploads\/2025\/07\/Accord-professionnel.png\" \/>\n\t<meta property=\"og:image:width\" content=\"500\" \/>\n\t<meta property=\"og:image:height\" content=\"333\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"abrienne\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"abrienne\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\\\/\"},\"author\":{\"name\":\"abrienne\",\"@id\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/#\\\/schema\\\/person\\\/7a0eaa7cb55394ac1162659cb9e30fe8\"},\"headline\":\"Convention AERAS &#8211; 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