{"id":10240,"date":"2018-11-01T00:00:00","date_gmt":"2018-11-01T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/2018\/11\/01\/charte-du-service-de-mediation-aupres-de-la-fbf\/"},"modified":"2022-01-20T11:45:48","modified_gmt":"2022-01-20T09:45:48","slug":"charte-du-service-de-mediation-aupres-de-la-fbf","status":"publish","type":"post","link":"https:\/\/fbf.fr\/fr\/charte-du-service-de-mediation-aupres-de-la-fbf\/","title":{"rendered":"Charte du service de m\u00e9diation aupr\u00e8s de la FBF"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>La m\u00e9diation bancaire est un dispositif l\u00e9gal r\u00e9gi par les articles L.316-1 du Code mon\u00e9taire et financier, L.611-1 \u00e0 L.616-3 et R.612-1 \u00e0 R.616-2 du Code de la consommation. Cette charte d\u00e9finit les principes de fonctionnement du service de m\u00e9diation aupr\u00e8s de la FBF propos\u00e9 aux banques.<\/strong><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Charte du service de m\u00e9diation aupr\u00e8s de la FBF &#8211; novembre 2018<\/p><p class=\"postAttachment__fileSize\">490,7 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Charte du service de m\u00e9diation aupr\u00e8s de la FBF - novembre 2018&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Charte du service de m\u00e9diation aupr\u00e8s de la FBF - novembre 2018\" href=\"https:\/\/fbf.fr\/uploads\/2021\/06\/Charte-du-service-de-mediation-aupres-de-la-FBF-Novembre-2018.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Charte du service de m\u00e9diation aupr\u00e8s de la FBF &#8211; novembre 2018<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>La m\u00e9diation bancaire est un dispositif l\u00e9gal r\u00e9gi par les articles L.316-1 du Code mon\u00e9taire et financier, L.611-1 \u00e0 L.616-3 et R.612-1 \u00e0 R.616-2 du Code de la consommation. Cette charte d\u00e9finit les principes de fonctionnement du service de m\u00e9diation aupr\u00e8s de la FBF propos\u00e9 aux banques.<\/p>\n","protected":false},"author":36,"featured_media":22511,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":"","views":10149,"viewed_at":"1778494606"},"categories":[1585,3246,3348,1720,3321,1582,1603],"tags":[3291,3272,3293,3273],"class_list":["post-10240","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-engagements","category-industrie-bancaire-francaise","category-mediation-mots-cles","category-mots-cles","category-rubrique-newsroom","category-la-banque-des-particuliers","tag-engagements","tag-industrie-bancaire-francaise","tag-mediation","tag-particuliers"],"yoast_head":"<title>Charte du service de m\u00e9diation aupr\u00e8s de la FBF<\/title>\n<meta name=\"description\" content=\"Cette charte 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