{"id":20395,"date":"2021-04-27T10:36:34","date_gmt":"2021-04-27T08:36:34","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/?page_id=20395"},"modified":"2024-05-21T16:18:34","modified_gmt":"2024-05-21T14:18:34","slug":"regles-professionnelles","status":"publish","type":"page","link":"https:\/\/fbf.fr\/fr\/la-federation\/regles-professionnelles\/","title":{"rendered":"R\u00e8gles professionnelles"},"content":{"rendered":"<div class=\"page__header subCategoriesCapsule\"><div class=\"titleWithShadowText titleWithShadowText--white\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <div class=\"titleWithShadowText__textWrapper\">\n                <h1 class=\"titleWithShadowText__title\">\n                    R\u00e8gles professionnelles                                    <\/h1>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">R\u00e8gles professionnelles<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n        <ul class=\"capsule capsule--desktop\">\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/normes-professionnelles\/\">\n            <span>Normes professionnelles<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/bons-usages-professionnels\/\">\n            <span>Bons usages professionnels<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/preconisations\/\">\n            <span>Pr\u00e9conisations<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/codes-et-conventions\/\">\n            <span>Codes et conventions<\/span>\n        <\/a>\n    <\/li>\n    <\/ul>\n\n<select class=\"capsule capsule--mobile\" aria-describedby=\"default\" data-wp-interactive=\"fbf\/capsules\" data-wp-on--change=\"actions.go\">\n    <option id=\"default\" value=\"\">S\u00e9lectionner<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/normes-professionnelles\/\">Normes professionnelles<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/bons-usages-professionnels\/\">Bons usages professionnels<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/preconisations\/\">Pr\u00e9conisations<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/codes-et-conventions\/\">Codes et conventions<\/option>\n    <\/select>\n        <\/div>\n\n\n<p class=\"wp-block-paragraph\"><strong>La FBF \u00e9labore depuis quelques ann\u00e9es&nbsp;des engagements, des codes et des recommandations&nbsp;s&rsquo;appliquant \u00e0 la profession bancaire. Ces textes ont pour objectif de diffuser efficacement de bons usages, notamment dans le domaine des relations avec les clients. Ils s&rsquo;inscrivent dans un cadre l\u00e9gal puisque&nbsp;le respect des r\u00e8gles professionnelles est contr\u00f4l\u00e9 par les autorit\u00e9s de supervision.<\/strong><br><br><strong>Les textes professionnels se classent en trois cat\u00e9gories :<\/strong>&nbsp;<strong>norme professionnelle, bon usage professionnel ou pr\u00e9conisation<\/strong>. Chacune de ces cat\u00e9gories ob\u00e9it \u00e0 une d\u00e9finition pr\u00e9cise (voir ci-dessous) qui rend lisible l&rsquo;objectif attach\u00e9 \u00e0 chaque texte. Ce classement a \u00e9t\u00e9 transmis \u00e0 l&rsquo;ACPR et \u00e0 l&rsquo;AMF qui ont comp\u00e9tence pour veiller \u00e0 la bonne application de ces r\u00e8gles par les banques. La FBF s&rsquo;est engag\u00e9e \u00e0 informer ces autorit\u00e9s de contr\u00f4le de toute \u00e9volution de la grille.<\/p>\n\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <div class=\"titleWithShadowText__textWrapper\">\n                <h2 class=\"titleWithShadowText__title\">\n                    Normes professionnelles                                    <\/h2>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Normes professionnelles<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n        \n\n\n<p class=\"wp-block-paragraph\"><br><br><strong>Les normes professionnelles de la FBF<\/strong>, en tant que telles normatives pour tous les \u00e9tablissements, incluent :<br>&#8211; Les normes professionnelles ou d\u00e9ontologiques vis\u00e9es par l&rsquo;article 10 p) de l&rsquo;arr\u00eat\u00e9 du 3 novembre 2014 (anciennement le r\u00e8glement CRBF 97-02)<br>&#8211; Les codes de bonne conduite ou bonnes pratiques vis\u00e9s par l&rsquo;article L 612-1 II 3\u00b0 du code mon\u00e9taire et financier<br>&#8211; Les r\u00e8gles professionnelles ou codes de bonne conduite vis\u00e9s par l&rsquo;article 314-2 du R\u00e8glement g\u00e9n\u00e9ral de l&rsquo;AMF.<br>Certaines normes relatives \u00e0 la commercialisation ou de protection de la client\u00e8le ont \u00e9t\u00e9 approuv\u00e9es par l&rsquo;ACPR conform\u00e9ment \u00e0 l&rsquo;article L612-29-1 du code mon\u00e9taire et financier.<br><br><em>Commentaire : chaque norme est transmise aux autorit\u00e9s de surveillance comp\u00e9tentes (AMF, ACPR) qui contr\u00f4lent, le respect de son application dans le cadre de leur pouvoir de supervision. Les banques ont l&rsquo;obligation d&rsquo;appliquer la norme professionnelle.<\/em><\/p>\n\n\n<div class=\"carousel\" data-wp-interactive=\"fbf\/carousel\" data-wp-context=\"{&quot;perView&quot;:4,&quot;perViewTablet&quot;:2,&quot;perViewMobile&quot;:1,&quot;scroll&quot;:1,&quot;loop&quot;:true}\" data-wp-init=\"callbacks.init\"><div class=\"carousel__cards cards\" data-carousel-track><div class=\"carousel__item\"><article class=\"card card--white\" data-block=\"carousel\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"fbf-theme\/post-actions\"\n     data-wp-context='{\"id\":10754,\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/convention-aeras-une-affichette-dinformation-aeras-dans-les-agences-bancaires\\\/\",\"title\":\"Convention AERAS \\u0026#8211; Une affichette d\\u0026rsquo;information AERAS dans les agences 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      <span class=\"card__title_span\">Convention AERAS 2023<\/span>\n                <\/h3>\n                            <\/div>\n        <\/div>\n    <\/a>\n<\/article>\n        <\/div><\/div><div class=\"navigation\"><button type=\"button\" class=\"navigation__btn navigation__btn--previous\" data-wp-on--click=\"actions.previous\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.prevDisabled\"><span class=\"a11y-hidden\">Voir plus sur la gauche<\/span><svg class=\"navigation__arrow navigation__arrow--previous\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><button type=\"button\" class=\"navigation__btn navigation__btn--next\" data-wp-on--click=\"actions.next\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.nextDisabled\"><span class=\"a11y-hidden\">Voir plus sur la droite<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><a class=\"navigation__more\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/normes-professionnelles\/\"><span class=\"navigation__info\">VOIR TOUTES LES NORMES PROFESSIONNELLES<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/a><\/div><\/div>\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <div class=\"titleWithShadowText__textWrapper\">\n                <h2 class=\"titleWithShadowText__title\">\n                    Bons usages professionnels                                    <\/h2>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Bons usages professionnels<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n        \n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Les&nbsp;<strong>bons usages professionnels<\/strong>&nbsp;ont \u00e9t\u00e9 transmis au Secr\u00e9tariat de l&rsquo;ACPR (ou de l&rsquo;AMF). Ils constituent, dans leur domaine, une mise en oeuvre jug\u00e9e par la profession bancaire apte \u00e0 satisfaire les exigences l\u00e9gales, r\u00e9glementaires ou \u00e9thiques incombant \u00e0 la profession, sans \u00eatre pour autant la seule mani\u00e8re de les mettre en oeuvre.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Commentaire : les \u00e9tablissements bancaires peuvent retenir d&rsquo;autres solutions pour remplir les obligations d\u00e9finies par la bonne pratique professionnelle, en raison par exemple de leur organisation, ou d&rsquo;une politique sp\u00e9cifique. Il y a une obligation de r\u00e9sultat, non de moyen.<\/em><\/p>\n\n\n<div class=\"carousel\" data-wp-interactive=\"fbf\/carousel\" data-wp-context=\"{&quot;perView&quot;:4,&quot;perViewTablet&quot;:2,&quot;perViewMobile&quot;:1,&quot;scroll&quot;:1,&quot;loop&quot;:true}\" data-wp-init=\"callbacks.init\"><div class=\"carousel__cards cards\" data-carousel-track><div class=\"carousel__item\"><article class=\"card card--white\" data-block=\"carousel\">\n    <header class=\"card__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"fbf-theme\/post-actions\"\n     data-wp-context='{\"id\":30756,\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/charte-fbf-amafi-couverture-synthetique-fonds-esg\\\/\",\"title\":\"Charte FBF \\u0026#8211; AMAFI sur la couverture synth\\u00e9tique des fonds ESG\",\"thumbnail\":\"https:\\\/\\\/fbf.fr\\\/uploads\\\/2022\\\/02\\\/GettyImages-498323289-150x150.jpg\",\"likes\":0,\"menuOpen\":false}'     data-wp-on-document--click=\"actions.closeOutside\"\n  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navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/a><\/div><\/div>\n\n<div class=\"titleWithShadowText\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <div class=\"titleWithShadowText__textWrapper\">\n                <h2 class=\"titleWithShadowText__title\">\n                    Codes et conventions                                    <\/h2>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Codes et conventions<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n        \n\n\n<p class=\"wp-block-paragraph\"><br>Vous trouverez, ci-dessous, une s\u00e9lection de <strong>conventions<\/strong> et de textes juridiques.<\/p>\n\n\n<div class=\"publications\"><div class=\"publications__inner\"><article class=\"publication\" 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\/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--active\" width=\"12\">\n                        <use href=\"#bookmark--full\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                                    <li>\n                <button type=\"button\"\n                        title=\"Partager cet article\"\n                        class=\"postActions__action sharePost\"\n                        aria-haspopup=\"dialog\"\n                        data-wp-on--click=\"actions.share\">\n                    <span class=\"a11y-hidden\">Partager cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon\" width=\"12\">\n                        <use href=\"#share\" \/>\n                    <\/svg>\n                <\/button>\n            <\/li>\n                    <\/ul>\n    <\/div>\n<\/div>\n        <time datetime=\"2026-07-06 00:00:00\">06\/07\/2026<\/time>            <\/header>\n    <div class=\"publication__content\">\n        <p class=\"publication__type\">Codes et conventions<\/p>\n        <h3 class=\"publication__title\">\n            <a class=\"publication__link\" data-title=\"Convention cadre FBF relative aux op\u00e9rations de pensions livr\u00e9es\" href=\"https:\/\/fbf.fr\/fr\/convention-cadre-fbf-relative-aux-operations-de-pensions-livrees\/\">\n                Convention cadre FBF relative aux op\u00e9rations de pensions livr\u00e9es            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">La FBF publie une nouvelle version de la convention-cadre FBF relative aux op\u00e9rations de pensions livr\u00e9es. &nbsp; La derni\u00e8re actualisation de cette convention-cadre avait&#8230;<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--fbf\"><use href=\"#fbf\" xlink:href=\"#fbf\"\/><\/svg><\/footer>\n<\/article>\n        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<\/div>\n<\/div>\n        <time datetime=\"2026-06-25 10:05:36\">25\/06\/2026<\/time>            <\/header>\n    <div class=\"publication__content\">\n        <p class=\"publication__type\">Codes et conventions<\/p>\n        <h3 class=\"publication__title\">\n            <a class=\"publication__link\" data-title=\"Convention-cadre FBF \u2013 France Post-march\u00e9 relative aux pr\u00eats de titres\" href=\"https:\/\/fbf.fr\/fr\/convention-cadre-fbf-france-post-marche-relative-aux-prets-de-titres\/\">\n                Convention-cadre FBF \u2013 France Post-march\u00e9 relative aux pr\u00eats de titres            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">La version 2026 de la convention-cadre FBF \u2013 France post-march\u00e9 (FPM) relative aux pr\u00eats de titres inclut toutes les mises \u00e0 jour rendues n\u00e9cessaires par les changements&#8230;<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon 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l\u2019obligation d\u2019\u00e9changer de la marge initiale pour les contreparties classifi\u00e9es \u00ab&nbsp;Phase 6 \u00bb en application&#8230;<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--fbf\"><use href=\"#fbf\" xlink:href=\"#fbf\"\/><\/svg><\/footer>\n<\/article>\n        <article class=\"publication\" style=\"background-color: #20A4B2\">\n    <header class=\"publication__head\">\n        <div class=\"postActions\"\n     data-wp-interactive=\"fbf-theme\/post-actions\"\n     data-wp-context='{\"id\":28183,\"url\":\"https:\\\/\\\/fbf.fr\\\/fr\\\/cessation-de-leonia-et-transition-vers-leurostr-publication-dun-avenant-eonia-et-dun-additif-technique-definitions-collateral\\\/\",\"title\":\"Cessation de l\\u0026rsquo;EONIA et transition vers l\\u0026rsquo;EuroSTR : publication d\\u0026rsquo;un Avenant EONIA et d\\u0026rsquo;un Additif technique \\u00ab\\u00a0d\\u00e9finitions 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data-title=\"Cessation de l&rsquo;EONIA et transition vers l&rsquo;EuroSTR : publication d&rsquo;un Avenant EONIA et d&rsquo;un Additif technique \u00ab\u00a0d\u00e9finitions collateral\u00a0\u00bb\">\n        <ul class=\"postActions__list\">\n                                    <li>\n                <button role=\"checkbox\" aria-checked=\"false\"\n                        title=\"Enregistrer cet article\"\n                        class=\"postActions__action postActions__action--bookmark\"\n                        data-wp-bind--aria-checked=\"state.isBookmarked\"\n                        data-wp-on--click=\"actions.bookmark\">\n                    <span class=\"a11y-hidden\">Enregistrer cet article<\/span>\n                    <svg role=\"presentation\" class=\"postActions__icon postActions__icon--inactive\" width=\"12\">\n                        <use href=\"#bookmark\" \/>\n                    <\/svg>\n                    <svg role=\"presentation\" class=\"postActions__icon 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class=\"publication__type\">Codes et conventions<\/p>\n        <h3 class=\"publication__title\">\n            <a class=\"publication__link\" data-title=\"Cessation de l&rsquo;EONIA et transition vers l&rsquo;EuroSTR : publication d&rsquo;un Avenant EONIA et d&rsquo;un Additif technique \u00ab\u00a0d\u00e9finitions collateral\u00a0\u00bb\" href=\"https:\/\/fbf.fr\/fr\/cessation-de-leonia-et-transition-vers-leurostr-publication-dun-avenant-eonia-et-dun-additif-technique-definitions-collateral\/\">\n                Cessation de l&rsquo;EONIA et transition vers l&rsquo;EuroSTR : publication d&rsquo;un Avenant&#8230;            <\/a>\n        <\/h3>\n        <p class=\"publication__extract\">Ce mod\u00e8le d&#039;Avenant EAONIA permet aux parties de modifier les r\u00e9f\u00e9rences \u00e0 l&#039;EONIA dans leurs confirmations, accords de garantie et\/ou conventions-cadre FBF pour inclure&#8230;<\/p>\n    <\/div>\n    <footer class=\"publication__footer\"><svg class=\"publication__icon publication__icon--fbf\"><use href=\"#fbf\" xlink:href=\"#fbf\"\/><\/svg><\/footer>\n<\/article>\n        <\/div><footer class=\"navigation\"><a class=\"navigation__more\" href=\"https:\/\/fbf.fr\/fr\/la-federation-bancaire-francaise\/regles-professionnelles\/codes-et-conventions\/\"><span class=\"navigation__info\">VOIR TOUS LES CODES ET CONVENTIONS<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/a><\/footer><\/div>\n\n\n<div style=\"height:60px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n<div class=\"page__header subCategoriesCapsule\"><div class=\"titleWithShadowText titleWithShadowText--white\">\n    <div class=\"titleWithShadowText__inner\">\n                <div class=\"titleWithShadowText__wrapper\">\n            <div class=\"titleWithShadowText__textWrapper\">\n                <h2 class=\"titleWithShadowText__title\">\n                    Mots-cl\u00e9s                                    <\/h2>\n                                <span role=\"presentation\" class=\"titleWithShadowText__shadow\">Mots-cl\u00e9s<\/span>\n                                                            <\/div>\n        <\/div>\n            <\/div>\n<\/div>\n        <ul class=\"capsule capsule--desktop\">\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/covid-19\/\">\n            <span>COVID-19<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/climat\/\">\n            <span>Climat<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/credits\/\">\n            <span>Cr\u00e9dits<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/cybersecurite\/\">\n            <span>Cybers\u00e9curit\u00e9<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/education-financiere\/\">\n            <span>Education Financi\u00e8re<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/emploi-et-insertion\/\">\n            <span>Emploi et Insertion<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/en-region\/\">\n            <span>En r\u00e9gion<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/engagements\/\">\n            <span>Engagements<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/entreprises-et-pme\/\">\n            <span>Entreprises et PME<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/epargne\/\">\n            <span>Epargne<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/europe-et-international\/\">\n            <span>Europe et international<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/fiscalite\/\">\n            <span>Fiscalit\u00e9<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/inclusion-bancaire\/\">\n            <span>Inclusion 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href=\"https:\/\/fbf.fr\/fr\/mots-cles\/paiement\/\">\n            <span>Paiement<\/span>\n        <\/a>\n    <\/li>\n        <li class=\"capsule__option\">\n        <a class=\"capsule__link\" href=\"https:\/\/fbf.fr\/fr\/mots-cles\/la-banque-des-particuliers\/\">\n            <span>Particuliers<\/span>\n        <\/a>\n    <\/li>\n    <\/ul>\n\n<select class=\"capsule capsule--mobile\" aria-describedby=\"default\" data-wp-interactive=\"fbf\/capsules\" data-wp-on--change=\"actions.go\">\n    <option id=\"default\" value=\"\">S\u00e9lectionner<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/covid-19\/\">COVID-19<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/climat\/\">Climat<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/credits\/\">Cr\u00e9dits<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/cybersecurite\/\">Cybers\u00e9curit\u00e9<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/education-financiere\/\">Education Financi\u00e8re<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/emploi-et-insertion\/\">Emploi et Insertion<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/en-region\/\">En r\u00e9gion<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/engagements\/\">Engagements<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/entreprises-et-pme\/\">Entreprises et PME<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/epargne\/\">Epargne<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/europe-et-international\/\">Europe et international<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/fiscalite\/\">Fiscalit\u00e9<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/inclusion-bancaire\/\">Inclusion bancaire<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/industrie-bancaire-francaise\/\">Industrie bancaire fran\u00e7aise<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/innovation\/\">Innovation<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/mobilite-bancaire\/\">Mobilit\u00e9 Bancaire<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/mediation-mots-cles\/\">M\u00e9diation<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/paiement\/\">Paiement<\/option>\n        <option class=\"capsule__option\" value=\"https:\/\/fbf.fr\/fr\/mots-cles\/la-banque-des-particuliers\/\">Particuliers<\/option>\n    <\/select>\n        <\/div>","protected":false},"excerpt":{"rendered":"<p>La FBF \u00e9labore depuis quelques ann\u00e9es&nbsp;des engagements, des codes et des recommandations&nbsp;s&rsquo;appliquant \u00e0 la profession bancaire. Ces textes ont pour objectif de diffuser efficacement de bons usages, notamment dans le domaine des relations avec les clients. Ils s&rsquo;inscrivent dans un cadre l\u00e9gal puisque&nbsp;le respect des r\u00e8gles professionnelles est contr\u00f4l\u00e9 par les autorit\u00e9s de supervision. Les [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"parent":9224,"menu_order":8,"comment_status":"closed","ping_status":"closed","template":"page-standard","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-20395","page","type-page","status-publish","hentry"],"yoast_head":"<title>R\u00e8gles professionnelles - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"description\" content=\"La FBF \u00e9labore des r\u00e8gles professionnelles (normes, bons usages, pr\u00e9conisations, conventions) qui s&#039;appliquent \u00e0 la profession bancaire.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/la-federation\/regles-professionnelles\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00e8gles professionnelles - 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