{"id":2,"date":"2020-02-28T09:18:44","date_gmt":"2020-02-28T09:18:44","guid":{"rendered":"http:\/\/fbffr.www.afb.fr\/?page_id=2"},"modified":"2025-07-09T11:25:01","modified_gmt":"2025-07-09T09:25:01","slug":"contact","status":"publish","type":"page","link":"https:\/\/fbf.fr\/fr\/contact\/","title":{"rendered":"Nous contacter"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Restez en contact avec la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF) en nous envoyant un message ou une question. Nous nous efforcerons de vous r\u00e9pondre dans les meilleurs d\u00e9lais. <br><br><strong>Questions sur la m\u00e9diation :<\/strong><br>La FBF est totalement ind\u00e9pendante du <a rel=\"noreferrer noopener\" href=\"https:\/\/lemediateur.fbf.fr\/\" target=\"_blank\">m\u00e9diateur aupr\u00e8s de la FBF<\/a> et n&rsquo;a donc pas acc\u00e8s aux dossiers adress\u00e9s au M\u00e9diateur qui sont strictement confidentiels. Nous ne serons donc pas en mesure de r\u00e9pondre \u00e0 vos interrogations.<br><br><strong>Questions pratiques sur la banque :<\/strong><br>Pour des questions pratiques sur la banque, visitez <a rel=\"noreferrer noopener\" href=\"https:\/\/www.lesclesdelabanque.com\/particulier\/\" target=\"_blank\">www.lesclesdelabanque.com<\/a>, un site mis \u00e0 la disposition du public par la FBF et destin\u00e9 \u00e0 lui apporter les informations dont il peut avoir besoin pour comprendre les m\u00e9canismes bancaires et les utiliser au mieux.<br><\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f139775-o1\" lang=\"fr-FR\" dir=\"ltr\" data-wpcf7-id=\"139775\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/2#wpcf7-f139775-o1\" method=\"post\" class=\"wpcf7-form init form contact__form\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"139775\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"fr_FR\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f139775-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"form__wrapper\"><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-civilite\">Civilit\u00e9*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"civilite\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form__select\" id=\"contact-civilite\" autocomplete=\"honorific-prefix\" aria-required=\"true\" aria-invalid=\"false\" name=\"civilite\"><option value=\"\">Civilit\u00e9*<\/option><option value=\"Madame\">Madame<\/option><option value=\"Monsieur\">Monsieur<\/option><\/select><\/span><\/div><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-last-name\">Nom*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"contact-last-name\" autocomplete=\"family-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nom*\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><\/div><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-first-name\">Pr\u00e9nom*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"contact-first-name\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Pr\u00e9nom*\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span><\/div><\/div>\n<div class=\"form__wrapper\"><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-email\">Email*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email contact__email\" id=\"contact-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Email*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span><\/div><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-email-confirm\">Confirmation d'email*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email-confirm\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email contact__email\" id=\"contact-email-confirm\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Confirmation d&#039;email*\" value=\"\" type=\"email\" name=\"your-email-confirm\" \/><\/span><\/div><\/div>\n<div class=\"form__wrapper\"><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-subject\">Type de message*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-subject\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required form__select\" id=\"contact-subject\" aria-required=\"true\" aria-invalid=\"false\" name=\"your-subject\"><option value=\"\">Type de message*<\/option><option value=\"Suggestion pour le site\">Suggestion pour le site<\/option><option value=\"Question\">Question<\/option><option value=\"Autre\">Autre<\/option><\/select><\/span><\/div><div class=\"form__field\"><\/div><\/div>\n<div class=\"form__wrapper\"><div class=\"form__field\"><label class=\"a11y-hidden\" for=\"contact-message\">Message*<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" minlength=\"2\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" id=\"contact-message\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Message*\" name=\"your-message\"><\/textarea><\/span><\/div><\/div>\n<p>Les informations recueillies sur ce formulaire sont enregistr\u00e9es dans un fichier informatis\u00e9 par la F\u00e9d\u00e9ration bancaire fran\u00e7aise destin\u00e9 \u00e0 r\u00e9ceptionner et r\u00e9pondre aux questions que vous nous adressez. <br>Ces informations seront conserv\u00e9es pendant 5 ans \u00e0 compter du dernier contact.<br>Conform\u00e9ment aux dispositions de la loi \u00ab Informatique et libert\u00e9s \u00bb, telle que modifi\u00e9e par la loi n\u00b02018-493 du 20 juin 2018 relative \u00e0 la protection des donn\u00e9es personnelles et aux dispositions du R\u00e8glement G\u00e9n\u00e9ral sur la Protection des Donn\u00e9es 2016\/679 du 27 avril 2016, vous disposez d\u2019un droit d\u2019acc\u00e8s, de rectification, d\u2019opposition, de limitation, de portabilit\u00e9 et d\u2019effacement de vos donn\u00e9es personnelles. Pour exercer ces droits ou pour toute question sur le traitement de vos donn\u00e9es dans ce dispositif, vous pouvez contacter : <a rel=\"noreferrer noopener\" href=\"mailto:rgpd@fbf.fr\" target=\"_blank\">rgpd@fbf.fr<\/a>.<br><br>Vous pouvez consulter notre &quot;<a href=\"\/fr\/donnees-personnelles\/\">Charte relative \u00e0 la protection des donn\u00e9es personnelles<\/a>&quot;, accessible \u00e0 tout moment dans le pied de page du site.<\/p>\n<div class=\"a11y-hidden\" aria-hidden=\"true\"><label for=\"contact-website\">Ne pas remplir ce champ<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"fbf-website\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" id=\"contact-website\" tabindex=\"-1\" autocomplete=\"off\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"fbf-website\" \/><\/span><\/div>\n<input class=\"wpcf7-form-control wpcf7-submit has-spinner button contact__button\" type=\"submit\" value=\"Envoyer\" \/>\n<p>* obligatoire<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n\n\n<div class=\"ecosystemFBF\"><div class=\"ecosystemFBF__block\"><div class=\"ecosystemFBF__infos\"><div class=\"titleWithShadowText titleWithShadowText--alignLeft\"><div class=\"titleWithShadowText__inner\"><div class=\"titleWithShadowText__wrapper\"><div class=\"titleWithShadowText__textWrapper\"><h2 class=\"titleWithShadowText__title\">La FBF<\/h2><span role=\"presentation\" class=\"titleWithShadowText__shadow\">La FBF<\/span><\/div><\/div><\/div><\/div><p class=\"ecosystemFBF__description\">Visitez les sites partenaires suivants pour obtenir toutes les informations sur le domaine bancaire<\/p><\/div><div class=\"ecosystemFBF__partners\" data-wp-interactive=\"fbf\/carousel\" data-wp-context=\"{&quot;rows&quot;:2,&quot;loop&quot;:true}\" data-wp-init=\"callbacks.init\"><div class=\"carousel ecosystemFBF__carousel\" data-carousel-track><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"ecosystemFBF__content\" href=\"https:\/\/www.lesclesdelabanque.com\"><img loading=\"lazy\" decoding=\"async\" width=\"117\" height=\"50\" src=\"https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-117x50.jpg\" class=\"ecosystemFBF__logo\" alt=\"\" srcset=\"https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-117x50.jpg 117w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-300x129.jpg 300w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-1024x439.jpg 1024w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-768x329.jpg 768w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-1536x658.jpg 1536w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-2048x878.jpg 2048w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-80x34.jpg 80w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-1097x470.jpg 1097w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-700x300.jpg 700w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-583x250.jpg 583w, https:\/\/fbf.fr\/uploads\/2021\/08\/CDB_LOGO_RVB-550x236.jpg 550w\" sizes=\"auto, (max-width: 117px) 100vw, 117px\" \/><span class=\"ecosystemFBF__partnerTitle\">Programme d&#039;\u00e9ducation financi\u00e8re de la FBF<\/span><br><span class=\"ecosystemFBF__partnerInfos\">Pour mieux comprendre la banque et l\u2019argent au quotidien<\/span><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"ecosystemFBF__content\" href=\"https:\/\/www.observatoire-metiers-banque.fr\/\"><img loading=\"lazy\" decoding=\"async\" width=\"167\" height=\"30\" src=\"https:\/\/fbf.fr\/uploads\/2021\/02\/logo-obs2023.png\" class=\"ecosystemFBF__logo\" alt=\"\" \/><span class=\"ecosystemFBF__partnerTitle\">Observatoire des m\u00e9tiers de la banque<\/span><br><span class=\"ecosystemFBF__partnerInfos\">Site de l&#039;Observatoire des m\u00e9tiers de la banque<\/span><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"ecosystemFBF__content\" href=\"https:\/\/www.afb.fr\/\"><img loading=\"lazy\" decoding=\"async\" width=\"100\" height=\"43\" src=\"https:\/\/fbf.fr\/uploads\/2020\/10\/AFB-logo.jpg\" class=\"ecosystemFBF__logo\" alt=\"\" \/><span class=\"ecosystemFBF__partnerTitle\">AFB<\/span><br><span class=\"ecosystemFBF__partnerInfos\">Site de l&#039;Association fran\u00e7aise des banques<\/span><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"ecosystemFBF__content\" href=\"https:\/\/lemediateur.fbf.fr\/\"><img loading=\"lazy\" decoding=\"async\" width=\"250\" height=\"50\" src=\"https:\/\/fbf.fr\/uploads\/2021\/08\/Logo_Mediation-250x50.png\" class=\"ecosystemFBF__logo\" alt=\"\" srcset=\"https:\/\/fbf.fr\/uploads\/2021\/08\/Logo_Mediation-250x50.png 250w, https:\/\/fbf.fr\/uploads\/2021\/08\/Logo_Mediation-300x60.png 300w, https:\/\/fbf.fr\/uploads\/2021\/08\/Logo_Mediation-80x16.png 80w, https:\/\/fbf.fr\/uploads\/2021\/08\/Logo_Mediation.png 400w\" sizes=\"auto, (max-width: 250px) 100vw, 250px\" \/><span class=\"ecosystemFBF__partnerTitle\">Le m\u00e9diateur<\/span><br><span class=\"ecosystemFBF__partnerInfos\">Le service de m\u00e9diation aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise<\/span><\/a><a target=\"_blank\" rel=\"noopener noreferrer\" class=\"ecosystemFBF__content\" href=\"https:\/\/unbanquierdansmaclasse.com\/\"><img loading=\"lazy\" decoding=\"async\" width=\"50\" height=\"50\" src=\"https:\/\/fbf.fr\/uploads\/2021\/02\/Logo_1banquierE_125px-50x50.jpg\" class=\"ecosystemFBF__logo\" alt=\"\" srcset=\"https:\/\/fbf.fr\/uploads\/2021\/02\/Logo_1banquierE_125px-50x50.jpg 50w, https:\/\/fbf.fr\/uploads\/2021\/02\/Logo_1banquierE_125px-80x80.jpg 80w, https:\/\/fbf.fr\/uploads\/2021\/02\/Logo_1banquierE_125px.jpg 125w\" sizes=\"auto, (max-width: 50px) 100vw, 50px\" \/><span class=\"ecosystemFBF__partnerTitle\">Un banquier dans ma classe<\/span><br><span class=\"ecosystemFBF__partnerInfos\">Le dispositif d\u2019\u00e9ducation financi\u00e8re pour les \u00e9coles<\/span><\/a><\/div><div class=\"navigation\"><button type=\"button\" class=\"navigation__btn navigation__btn--previous\" data-wp-on--click=\"actions.previous\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.prevDisabled\"><span class=\"a11y-hidden\">Voir plus sur la gauche<\/span><svg class=\"navigation__arrow navigation__arrow--previous\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><button type=\"button\" class=\"navigation__btn navigation__btn--next\" data-wp-on--click=\"actions.next\" data-wp-bind--hidden=\"context.hidden\" data-wp-bind--disabled=\"context.nextDisabled\"><span class=\"a11y-hidden\">Voir plus sur la droite<\/span><svg class=\"navigation__arrow navigation__arrow--next\" role=\"presentation\"><use href=\"#arrow\" xlink:href=\"#arrow\" \/><\/svg><\/button><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Restez en contact avec la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF) en nous envoyant un message ou une question. Nous nous efforcerons de vous r\u00e9pondre dans les meilleurs d\u00e9lais. Questions sur la m\u00e9diation :La FBF est totalement ind\u00e9pendante du m\u00e9diateur aupr\u00e8s de la FBF et n&rsquo;a donc pas acc\u00e8s aux dossiers adress\u00e9s au M\u00e9diateur qui sont strictement [&hellip;]<\/p>\n","protected":false},"author":36,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2","page","type-page","status-publish","hentry"],"yoast_head":"<title>Nous contacter - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"description\" content=\"Une question ? Restez en contact avec la FBF en nous envoyant un message. Nous nous efforcerons de vous r\u00e9pondre dans les meilleurs d\u00e9lais.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/contact\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Nous contacter - F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Une question ? Restez en contact avec la FBF en nous envoyant un message. 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