{"id":12977,"date":"2018-12-05T00:00:00","date_gmt":"2018-12-05T00:00:00","guid":{"rendered":"https:\/\/www.fbf.fr\/fr\/communique_de_presse\/marie-christine-caffet-devient-mediatrice-aupres-de-la-federation-bancaire-francaise-fbf\/"},"modified":"2023-09-22T14:06:25","modified_gmt":"2023-09-22T12:06:25","slug":"marie-christine-caffet-devient-mediatrice-aupres-de-la-federation-bancaire-francaise-fbf","status":"publish","type":"communique_de_presse","link":"https:\/\/fbf.fr\/fr\/communique_de_presse\/marie-christine-caffet-devient-mediatrice-aupres-de-la-federation-bancaire-francaise-fbf\/","title":{"rendered":"Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Marie-Christine Caffet, 67 ans, a \u00e9t\u00e9 nomm\u00e9e M\u00e9diatrice par le comit\u00e9 ex\u00e9cutif de la FBF. Elle succ\u00e8de ainsi \u00e0 Paul Loridant.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dipl\u00f4m\u00e9e de Sciences Po Paris, Marie-Christine Caffet a exerc\u00e9 pendant plus de 30 ans dans le secteur bancaire, \u00e0 diff\u00e9rents postes lui ayant permis d&rsquo;acqu\u00e9rir l&rsquo;expertise dans la banque de d\u00e9tail et, \u00e0 ce titre, elle a particip\u00e9 aux activit\u00e9s de repr\u00e9sentation et de n\u00e9gociation entre les diff\u00e9rentes parties-prenantes, (pouvoirs publics, associations de consommateurs, syndicats professionnels, etc) pour le compte de la profession bancaire. A cet \u00e9gard, elle a notamment si\u00e9g\u00e9 au CCSF depuis sa cr\u00e9ation, au Conseil national de l&rsquo;habitat pendant 20 ans ainsi qu&rsquo;au Conseil de surveillance du fonds de garantie des d\u00e9p\u00f4ts.  <br> <br>Directrice du d\u00e9veloppement \u00e0 la Conf\u00e9d\u00e9ration nationale du Cr\u00e9dit Mutuel (CNCM), directrice g\u00e9n\u00e9rale de la F\u00e9d\u00e9ration du Cr\u00e9dit Mutuel Agricole et Rural (FCMAR), Marie- Christine Caffet a cess\u00e9 ses activit\u00e9s professionnelles en 2016.  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette d\u00e9signation, confirm\u00e9e par le Comit\u00e9 d&rsquo;\u00e9valuation et de contr\u00f4le des m\u00e9diateurs de la consommation, intervient dans un contexte o\u00f9 l&rsquo;Europe a d\u00e9cid\u00e9 de renforcer le r\u00e8glement extrajudiciaire des litiges.  <br> <br>****  <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le m\u00e9diateur est choisi en fonction de sa comp\u00e9tence et de son impartialit\u00e9. Il est tenu au secret professionnel. Il \u00e9met des recommandations, en droit et en \u00e9quit\u00e9, afin de tenter de r\u00e9soudre les litiges entre les entreprises bancaires et leurs clients particuliers et professionnels, dans les domaines pr\u00e9vus par la loi et dans le strict respect de la confidentialit\u00e9 des \u00e9changes.  <br> <br>En cas de litige avec sa banque, la m\u00e9diation offre au client particulier ou professionnel un recours amiable et gratuit. Elle intervient apr\u00e8s \u00e9chec des premiers niveaux de dialogue, avec l&rsquo;agence et, le plus souvent, avec le service de l&rsquo;\u00e9tablissement bancaire qui traite les r\u00e9clamations. <br><\/p>\n\n\n<div class=\"postAttachment\"><div class=\"postAttachment__wrapper\"><div class=\"postAttachment__info\"><p class=\"postAttachment__name\">Le m\u00e9diateur Communiqu\u00e9 de presse &#8211; Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/p><p class=\"postAttachment__fileSize\">264,0 Ko<\/p><\/div><a class=\"postActions__action postActions__action--big clickEvent postAttachement_link\" data-wp-interactive=\"fbf\/tracking\" data-wp-context=\"{&quot;category&quot;:&quot;file&quot;,&quot;action&quot;:&quot;download&quot;,&quot;label&quot;:&quot;Le m\u00e9diateur Communiqu\u00e9 de presse - Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)&quot;}\" data-wp-on--click=\"actions.push\" data-eventcategory=\"file\" data-eventaction=\"download\" data-eventlabel=\"Le m\u00e9diateur Communiqu\u00e9 de presse - Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" href=\"https:\/\/fbf.fr\/uploads\/2020\/12\/CP-Nomination-Marie-Christine-Caffet-devient-Mediatrice-aupres-de-la-Federation-bancaire-francaise.pdf\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"postActions__label\">T\u00e9l\u00e9charger Le m\u00e9diateur Communiqu\u00e9 de presse &#8211; Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/span><svg role=\"presentation\" class=\"postActions__icon\" width=\"14\"><use href=\"#download\" xlink:href=\"#download\"\/><\/svg><\/a><\/div><\/div>\n\n<div class=\"author\"><div class=\"author__wrapper\"><img decoding=\"async\" class=\"author__portrait\" src=\"https:\/\/fbf.fr\/uploads\/2020\/09\/1578231572559.jpg\" alt=\"\"><p class=\"author__name\">Beno\u00eet DANTON<\/p><p class=\"author__contact\">bdanton@fbf.fr<\/p><p class=\"author__contact\">06.73.48.80.40<\/p><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Marie-Christine Caffet, 67 ans, a \u00e9t\u00e9 nomm\u00e9e M\u00e9diatrice par le comit\u00e9 ex\u00e9cutif de la FBF. Elle succ\u00e8de ainsi \u00e0 Paul Loridant.<\/p>\n","protected":false},"author":36,"featured_media":22242,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":"","views":10616,"viewed_at":"1778494568"},"categories":[1707,1720,1582],"tags":[3293],"class_list":["post-12977","communique_de_presse","type-communique_de_presse","status-publish","has-post-thumbnail","hentry","category-communiques","category-mediation-mots-cles","category-rubrique-newsroom","tag-mediation"],"yoast_head":"<title>Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)<\/title>\n<meta name=\"description\" content=\"Marie-Christine Caffet, 67 ans, a \u00e9t\u00e9 nomm\u00e9e M\u00e9diatrice par le comit\u00e9 ex\u00e9cutif de la FBF. Elle succ\u00e8de ainsi \u00e0 Paul Loridant.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/fbf.fr\/fr\/communique_de_presse\/marie-christine-caffet-devient-mediatrice-aupres-de-la-federation-bancaire-francaise-fbf\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marie-Christine Caffet devient M\u00e9diatrice aupr\u00e8s de la F\u00e9d\u00e9ration bancaire fran\u00e7aise (FBF)\" \/>\n<meta property=\"og:description\" content=\"Marie-Christine Caffet, 67 ans, a \u00e9t\u00e9 nomm\u00e9e M\u00e9diatrice par le comit\u00e9 ex\u00e9cutif de la FBF. 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