Every year in France, several million individuals switch banks or open another account at another banks in order to take advantage of banking services which are better adapted to their needs or to changes in their professional or personal life, and to obtain more competitive offers.
In November 2007, the European Commission asked bankers to prepare common self-regulation guidelines to make it easier for their customers to switch banks. These rules will fi rst be tested at the national level. If self-regulation is not deemed successful the Commission will consider legislative intervention.
To promote the integration of the retail banking sector in Europe, the European Commission is undertaking a survey of payment cards, current accounts and related services in Europe. As part of this investigation, it has published two intermediate reports, for consultation purposes.
The commitments made by French banks in 2004, within the framework of the Consultative Committee for the Financial Services sector (CCSF) led to real progress in relations with their customers. In 2006, French banks went further. From the start of the year, they took further steps to ensure that everyone could open a bank account and access to the most suitable payment instruments.
On 9 November 2004, French banks proposed a series of measures based on the guidelines set by the French Ministry of Finance when it formed the Financial Sector Consultative Committee (CCSF) one month earlier. These measures are intended to make banking easier for consumers.