Consumer protection
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10 august 2017
The need for security
The digital transformation must retain the trust of our client by guaranteeing the security of personal data and funds. It is the banks' number one asset, and the basis of the client relationship.
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22 april 2015
Banks are committed to inclusion and financial education
For many years now, French banks have been implementing measures to facilitate access to a bank account and to payment instruments, particularly for customers in precarious financial situations.
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28 april 2014
Accessing budgetary and banking education, a priority for everybody
Since 2004, the FBF has been conducting a national budgetary and financial education programme aimed at individuals, entrepreneurs and social players.
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30 june 2008
Making it easier to switch banks: A new universal service for all
Every year in France, several million individuals switch banks or open another account at another banks in order to take advantage of banking services which are better adapted to their needs or to changes in their professional or personal life, and to obtain more competitive offers.New_system_switching_account_France_2008_EN.pdf [36 ko]
More :
Faciliter le changement de banque : un nouveau service d'aide à la mobilité pour tous
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03 january 2008
Retail financial services – observing fundamental principles
In its response to the Commission's green paper the FBF reminded that it actively supports the integration of retail banking markets. -
03 january 2008
Customer mobility – a realistic approach
In November 2007, the European Commission asked bankers to prepare common self-regulation guidelines to make it easier for their customers to switch banks. These rules will fi rst be tested at the national level. If self-regulation is not deemed successful the Commission will consider legislative intervention. -
31 december 2006
Retail banking survey : the FBF replies to the Commission
To promote the integration of the retail banking sector in Europe, the European Commission is undertaking a survey of payment cards, current accounts and related services in Europe. As part of this investigation, it has published two intermediate reports, for consultation purposes. -
31 december 2006
Making banking fully accessible : The undertakings of French banks
The commitments made by French banks in 2004, within the framework of the Consultative Committee for the Financial Services sector (CCSF) led to real progress in relations with their customers. In 2006, French banks went further. From the start of the year, they took further steps to ensure that everyone could open a bank account and access to the most suitable payment instruments. -
18 january 2005
Making bank easier
On 9 November 2004, French banks proposed a series of measures based on the guidelines set by the French Ministry of Finance when it formed the Financial Sector Consultative Committee (CCSF) one month earlier. These measures are intended to make banking easier for consumers. -
06 december 2004
Banks make proposals for improving customers relations
French banks have put forward a number of measures based on the topics raised by the French Finance Ministry during the Financial Sector Consultative Committee (CCSF) on October 7th 2004.More :
Relations banques-clients : les banques font des propositions
Version française