Consumer protection  

• 10 august 2017

  The need for security

  The digital transformation must retain the trust of our client by guaranteeing the security of personal data and funds. It is the banks' number one asset, and the basis of the client relationship.
  
  

  
  
   
• 22 april 2015

  Banks are committed to inclusion and financial education

  For many years now, French banks have been implementing measures to facilitate access to a bank account and to payment instruments, particularly for customers in precarious financial situations.
  
  

  Banking sector |  FBF
   
• 28 april 2014

  Accessing budgetary and banking education, a priority for everybody

  Since 2004, the FBF has been conducting a national budgetary and financial education programme aimed at individuals, entrepreneurs and social players.
  
  

  Banking sector |  FBF
   
• 30 june 2008

  Making it easier to switch banks: A new universal service for all

  
  Every year in France, several million individuals switch banks or open another account at another banks in order to take advantage of banking services which are better adapted to their needs or to changes in their professional or personal life, and to obtain more competitive offers.
  
  

  
  

  New_system_switching_account_France_2008_EN.pdf [36 ko]

  
  

  More :
  Faciliter le changement de banque : un nouveau service d'aide à la mobilité pour tous
  

  FBF
   
• 03 january 2008

  Retail financial services – observing fundamental principles

  
  In its response to the Commission's green paper the FBF reminded that it actively supports the integration of retail banking markets.
  
  

  FBF
   
• 03 january 2008

  Customer mobility – a realistic approach

  
  In November 2007, the European Commission asked bankers to prepare common self-regulation guidelines to make it easier for their customers to switch banks. These rules will fi rst be tested at the national level. If self-regulation is not deemed successful the Commission will consider legislative intervention.
  
  

  European commission
   
• 31 december 2006

  Retail banking survey : the FBF replies to the Commission

  
  To promote the integration of the retail banking sector in Europe, the European Commission is undertaking a survey of payment cards, current accounts and related services in Europe. As part of this investigation, it has published two intermediate reports, for consultation purposes.
  
  

  European commission
   
• 31 december 2006

  Making banking fully accessible : The undertakings of French banks

  
  The commitments made by French banks in 2004, within the framework of the Consultative Committee for the Financial Services sector (CCSF) led to real progress in relations with their customers. In 2006, French banks went further. From the start of the year, they took further steps to ensure that everyone could open a bank account and access to the most suitable payment instruments.
  
  

  Banking sector
   
• 18 january 2005

  Making bank easier

  
  On 9 November 2004, French banks proposed a series of measures based on the guidelines set by the French Ministry of Finance when it formed the Financial Sector Consultative Committee (CCSF) one month earlier. These measures are intended to make banking easier for consumers.
  
  

  
  
   
• 06 december 2004

  Banks make proposals for improving customers relations

  
  French banks have put forward a number of measures based on the topics raised by the French Finance Ministry during the Financial Sector Consultative Committee (CCSF) on October 7th 2004.
  
  

  
  

  More :
  Relations banques-clients : les banques font des propositions
  

  FBF